Platform subscriptions and credits

Overview

This page covers how subscriptions and credits work in Zappi, and how to manage them once your account is set up. Your Zappi representative will help you choose the right subscription tier and initial credit bundle for your organization.

Zappi offers two subscription tiers, Premium and Enterprise, each providing different levels of access to Zappi's solutions, platform capabilities, and strategic guidance. Once your subscription is in place, credits are used to launch studies and are organized into wallets to help you track and manage spend across teams or business functions. Admins can manage wallets, transfer credits, and control who has access to them.

Subscription packages

Your business can select from 2 subscription tiers that will offer different levels of access to the platform in terms of Zappi Solutions, Platform Capabilities, and Types of Strategic Guidance to get the right value from your research. These are:

  1. Premium: for large-scale use across your brand.
  2. Enterprise: for global-scale use across categories or markets. It is designed to bring all the power and flexibility you need to get tailored insights.

For a full breakdown of what's included in each subscription tier, visit the pricing and plans page.


I have selected a subscription. How can I get credits to start testing?

When you get started with Zappi, we will help you scope out your initial research needs and recommend a credit purchase amount to go along with your subscription.


What happens if I run out of credits?

You can always get add-on credits to keep launching new studies. If you need more credits, speak to your customer representative to help you scope out your needs and they'll recommend the correct credit bundle.


You can use your credits to pay for:

  • Research projects
  • Brand Trackers
  • Services

View your credit balance

Click your avatar in the bottom left corner to open the menu, then select 'Plan & Credit.' Check on your wallets from this screen. Learn more about Wallets.

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How can I transfer funds between credits?

Only a domain admin can transfer funds between wallets. 

Find the wallet you want to transfer credits from and click on the 3-dot menu in the bottom right corner. Select the wallet you are transferring funds to, and click ‘Transfer’. 

Note that the currency has to be the same in the wallet you are transferring funds to.


Sharing credits with individual users and user groups

You can share wallets with individuals in your organization and user groups by clicking the 3-dot menu in the bottom right corner. Click ‘Share’ and enter the names of the groups or users you want to have access to this wallet. Admins are the only users that can share wallets.


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