Introducing Platform Support
We’re always looking to improve our customer journey, and we think this improvement will certainly make an impact. If you have an issue while using our platform, you can now report it directly to the Zappi Platform Support team, who can help.
Use the help button (button icon: ?) at the bottom left of the platform to contact our Platform Support team, and we will get back to you with advice or an update on your query within 4 working hours.*
The form will guide you through the information we need in order to investigate and we’ll be in touch if we need anything else, leaving you to carry on with your day.
Please note, that the form is not a continuous or live chat, but a bot designed to collect the most useful details to resolving your issue. You will receive an email following your submission confirming that your case has been raised to our team.
*Monday - Friday, 7am - 1am GMT
Q: What type of issues should I report via the platform to the Platform Support team?
A: Anything that looks unusual, out of place or wrong such as:
- Suspected bugs
- Reporting issues
- Data queries
- Translation issues
- Page load issues
- A stalled project
Q: Can I still talk to my Customer Success Manager?
A: Yes, absolutely. They are still your contact for the following and more:
- Advice and questions on available solutions
- Optimising your platform usage
- Navigating the platform and using reporting
- Expanding our partnership
- Advanced analysis
- Configuring your platform, including new users
- Requests for consultancy
- Pricing and audience queries