Program Management gives you the coordination you need to deliver a defined, high-impact initiative with Zappi, from complex rollouts and migrations to multi-market change. A Program Manager aligns stakeholders, removes blockers and keeps momentum, so you can focus on the outcome.

Program Management is an optional add-on, available on top of any Zappi service package or purchased separate. 

What Program Management covers

• Central point of coordination: Your Program Manager manages communication between your teams and Zappi, keeping everyone aligned and accountable.
• Smooth execution: Your Program Manager owns the plan, milestones and risks, so the initiative lands on time and delivers the agreed outcome.

How it works

• A defined initiative: Each engagement is time-boxed, with an agreed outcome, success criteria, timeframe and a named sponsor on your side.
• Scoped to your initiative: Pricing is based on the complexity and duration of the initiative.

Is Program Management right for you?

Program Management is a good fit for initiatives that:

• Roll out new solutions or processes at scale: Introducing Zappi into a complex workflow, or moving to a new suite of solutions, with every stakeholder aligned.
• Span multiple teams, business units or markets: Coordinating across regions and business units, so the work stays consistent and on schedule.
• Run against a fixed deadline: Launches, migrations or time-sensitive programs where slippage has a real cost.
• Join up siloed ways of working: Bringing teams onto one connected system, with dependencies and risks managed throughout.

Requesting program management

Have an initiative in mind? Talk to your Zappi account team. They’ll help you define the scope, outcome and timeframe.

If you are an existing Zappi user, you can request services straight from the platform. Click on the hand icon on the left hand menu to ‘Request professional services (including consultancy)’. A form will appear where you can add a description of your requirements. Your customer representative or a consultant will be in touch to discuss further.