How to purchase and use credits

Purchasing credits

Once we scope out your research and service needs, we will recommend the right credit bundle that meets your needs.  Depending on the size of the credit that you purchase upfront, you might be awarded a percentage discount on any project run using the credit bundle. Please speak to your customer representative to help you scope out your research and service needs and recommend the correct credit bundle.

Using credits

When you purchase a credit bundle, it will be made available on the Zappi Platform for you to use as and when needed. The credit bundle should be named in a way that makes you understand when and how to use the credit. 

You can see the credit bundle that you have access to in your account, select “Plan and Credit” and then ‘Credit’. This will show you how much credit was originally in the credit bundle and the balance remaining. 

You can click on the kebab menu on the right hand side to see how the credits have been spent and by whom. 

If you are an admin user, you will have access to all of the credit bundles (if your organisation has more than one), and you will be able to share access with other users. You’ll need to share the credit bundle with the relevant people before they are able to use the credit. 

When starting a piece of research, you will be asked to name your project and select the credit bundle that you want to use. 

If you have access to more than one credit bundle, you will have to choose the credit bundle that you want to use. If you have a discount on your credit bundle, this will be reflected in the price of the project as you progress through the configuration. 

If you don’t have enough credit, you will need to purchase more (see above) before you can launch the project. If you are an admin and have access to other credits that can be used for this work, you are able to transfer from one credit bundle to another. The transferred credits need to be in the same currency and have to have the same or lower discount rate. 

Alternatively you can also pay for the project by paying by credit card.