New Users FAQ
We've compiled a list of the most commonly asked questions by new users of Zappi. We'll update the article periodically to reflect new questions. Can't find your answer? You can easily submit your question to our support team using the bot in the lower right hand corner of the screen.
What do I need in order to launch a project? What does the process of running a project with Zappi look like?
Great questions! Our Getting Started Guide is where you want to be.
Will Zappi provide the sample for my project? What are my options for sampling on a Zappi study?
When configuring a project, can I redefine the target group or, can I only to go with a nationally representative audience?
Zappi offers different audience options during the configuration process. You can either pick a nationally representative audience, a
diverse representative sample (where available) or choose a different
predefined one. If you can't find an audience that fits
your criteria, you can opt to get in touch with us, so we can build a custom audience for you, at an additional cost.
Below is an example of this selection:
Do you have example surveys/product questionnaire examples available?
Yes, you can get an example survey for each of the products available on the platform. Log into your Zappi account and go to the Products page to see all of the tools available to you. On the Product tile, click the menu (three vertical dots) and select, "Info." Once on the Product's Info page, use the drop down on the right side to select the correct market/language. Your survey should download automatically once selected.